Services

breadcrumbbreadcrumb

We Navigate the Red Tape So You Don’t Have To

More than 1 in 4 prescriptions in the U.S. are delayed due to prior authorization (PA) requirements, creating unnecessary frustration and treatment gaps. For patients, the process can feel confusing and slow. At Trousdale Pharmacy, we simplify it. Our team works directly with your insurance provider and healthcare practitioner to handle prior authorizations quickly and accurately, so you can focus on your health, not the paperwork.

What We Offer

We act as a bridge between your doctor and insurance provider to get your medications approved without delays. Our team is trained in navigating the nuances of PA requirements and understands what documentation insurers are looking for.

Our PA assistance includes:

  • Initiating and submitting all required forms: We coordinate directly with your prescriber.
  • Following up with insurance providers: To monitor status and push through urgent cases when needed.
  • Clarifying medication alternatives: If the original prescription isn’t approved, we work with your doctor to recommend covered alternatives.
  • Keeping you updated: You’ll never be left guessing. We’ll contact you if we need input and keep you in the loop until approval.
  • Saving you time and stress: No waiting on hold, just real help from your local pharmacy team.

Prescription Barriers Don’t Belong in Healthcare

Our job isn’t just to dispense medications, it’s to make sure you can access them. At Trousdale Pharmacy, we see prior authorizations as part of the service, not an add-on. We’re committed to moving fast, advocating on your behalf, and ensuring no patient goes without the care they need because of insurance paperwork.

Frequently Asked Questions

A prior authorization is a process where your insurance requires approval before covering certain medications. It’s often needed for high-cost, brand-name, or specialty drugs.

If we receive a denial or PA request from your insurance, we’ll let you know right away and begin the process on your behalf.

Usually nothing, we work directly with your prescriber and insurance. If any additional info is needed, we’ll reach out to you.

Timelines vary by insurance, but we begin processing immediately and follow up regularly to expedite approval whenever possible.

No. Prior authorization assistance is part of our full-service care. You won’t be charged anything for our support.
Frequently asked questions

Need more help?

Feeling inquisitive? Read our FAQs or
contact our Supporters for help

Frequently asked questions

We understand that you may have questions. Below are some of the most common inquiries we receive. If you need further assistance, reach out!

No appointment is necessary. You’re welcome to walk in anytime during business hours. However, if you prefer to schedule a specific time for services like immunizations or consultations, that option is available.

Yes. We provide access to personalized compounded prescriptions including non-sterile formulations and select specialized medications.

Yes, we offer free local delivery within the Hartsville area. It’s our way of making sure your medications are always accessible, especially when getting to the pharmacy isn’t easy.

We’re locally owned, independently operated, and committed to personalized care. From faster service and transparent pricing to free delivery and genuine one-on-one support, we offer a pharmacy experience built around trust, not volume.

Our Testimonial

What Our Community Is Saying

Real stories from real patients who’ve experienced the difference. Here’s what neighbors in Hartsville are sharing about their experience.

Everybody is friendly and does a good job. I've been coming into this pharmacy for a while, mostly to purchase gifts in store, and they are very nice and helpful. My next step is to switch my medications to this pharmacy! I really like it there!!!

Kimberly Jones

I'm new to this pharmacy. The staff is always nice. Whenever my husband and I call for our prescription it is ready on or before the following working day. A big convenience for us. Thank you staff of Trousdale Pharmacy.

Vera Manning

I LOVE our local small town pharmacy! Everyone is so nice and helpful! I have never had any problems getting my prescriptions like some of the chain stores!

Emily

They are the best and greatest pharmacy in town. Everyone loves them and I do to. So let me say thank you for the hard work that you put in everything and everyday lives of the people that y'all care about. Thank you so much ❤️😜💕

Paul Jason Goins

person

Request A CallBack

Have a question or need assistance? Request a call back, and one of our friendly team members will reach out to you as soon as possible.