Trousdale Pharmacy Privacy Policy
At Trousdale Pharmacy, your privacy matters. This Policy explains what we collect, how we use and share it, and the safeguards we apply when you interact with us, through our website and online forms or at our Hartsville, TN pharmacy, whether you’re requesting a refill, scheduling an immunization, or arranging delivery.
Trousdale Pharmacy (referred to in this Notice as “we,” “us,” or “our”) provides the website and in-store services described in this Policy (the “Services”). By using the Services, you acknowledge and accept the practices outlined here. For information created or received as part of your pharmacy care, protected health information (PHI), we follow HIPAA and the rights and duties described in our Notice of Privacy Practices.
Information We Collect
Personal Information
We may collect personal details directly from you when you interact with us, which can include:
- • Contact details: name, email address, phone number, and mailing address.
- • Account Information:username and password if you create an online account.
- • Payment details: payment method and billing address (processed by our payment provider; we don’t store full card numbers)
- • Pharmacy/health information (PHI): prescriptions, medication history, allergies, immunization records, and insurance/member ID, handled under HIPAA when applicable.
- • Service preferences: delivery addresses and instructions, communication preferences, and information you provide on refill/transfer, prior authorization, Med Sync, MTM, or immunization forms.
Non-Personal Information
We also collect certain information automatically about how our website is used, such as:
- • Usage data: IP address, browser and operating system, pages viewed, actions taken, and timestamps.
- • Device/network data: device type, identifiers (cookies or similar), and network information.
- • Location data: approximate location derived from IP and, if you allow it, device geolocation.
- • Analytics/advertising signals: aggregated insights from cookies and pixels that help us understand site performance and the effectiveness of our ads (not PHI).
How We Use Your Information
We use the information we collect to:
- • Provide and support pharmacy care, including filling prescriptions, coordinating with prescribers, scheduling immunizations, and managing Med Sync, delivery, and curbside pickup.
- • Process payments and billing, submit insurance claims, and assist with prior authorizations.
- • Operate, secure, and improve our website, systems, and Services, and prevent fraud or misuse.
- • Communicate with you about refills, pickups/deliveries, reminders, and service updates.
- • Respond to inquiries and provide customer support.
- • Analyze site usage to enhance user experience and the performance of our online services.
- • Send promotional messages about Trousdale Pharmacy when permitted by law and your preferences (you can opt out at any time).
How We Share Your Information
We share information only when needed and as permitted by law:
- • Service providers: Trusted vendors who support our operations, such as website hosting, analytics, SMS/email platforms, delivery partners, payment processors, and IT/security. They must safeguard your information and use it only under our instructions. (For PHI, these vendors may be Business Associates under HIPAA.)
- • Business changes: If we are involved in a merger, acquisition, or asset transfer, information may be disclosed as part of that transaction subject to appropriate confidentiality safeguards.
- • Legal and safety: To comply with laws or lawful requests, enforce our terms, prevent fraud or abuse, or protect the rights, property, and safety of our patients, staff, and community.
- • With your direction or consent: When you ask us to share information, for example, sending a prescription to another pharmacy or providing an immunization record to a school.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, or disclosure. Payments are handled through PCI-DSS–compliant processors, and we limit access to authorized personnel. However, no Internet or electronic system can be guaranteed 100% secure.
Your Rights and Choices
You have options regarding your personal information:
- • Access & update: Review or change certain account or contact details by logging in (if available) or contacting us.
- • Opt-out of marketing: Unsubscribe from promotional emails via the link in the message, or reply STOP to cancel SMS messages. Message/data rates may apply.
- • Data portability: Request a copy of certain personal information in a readily usable format where required by law.
- • Deletion: Ask us to delete certain personal information, subject to legal and regulatory record-retention requirements (for example, pharmacy records we must keep).
- • For rights related to your pharmacy/medical records (PHI), please see our HIPAA Notice of Privacy Practices.
Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 has been submitted to us, we will delete it promptly.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. If we make material changes, we will post the updated version on our website (and, when appropriate, provide additional notice) before the changes take effect. Please review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us. Trousdale Pharmacy, 215 Broadway Ave, Hartsville, TN 37074. Phone: 615-680-3460. Fax: 615-680-3470. Email: trousdalewellnesspharmacy@gmail.com
Chat with Us
Our support team is available during business hours.
615-680-3460615-680-3470trousdalewellnesspharmacy@gmail.com